On this page:
Download and install the new client
Using your MIT Kerberos credentials, log into remotehelp.mit.edu/login and click on 'Download Representative Console' under 'My Account'. This will download the new rep console client to your device. Once the new client is up and running, the new interface will look like this: Hp envy 4500 software download mac.
Connecting to user machines
Bomgar enables support technicians to control remote computers over the internet or network. With Bomgar you can support remote desktops, backend servers, network devices, smartphones and systems outside the network – all from one screen! And Bomgar works on Windows, Mac, Windows Mobile, BlackBerry and multiple Linux distros.
Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. As in Bomgar 18, sessions are initiated by having the user navigate to remotehelp.mit.edu and download your session
Bomgar On A Mac
The latest version of Bomgar is 15.2 on Mac Informer. It is a perfect match for Remote Computing in the System Tools category. The app is developed by Bomgar Corporation. You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the e.
Free download screenshot tool. The user then navigates to their download location to run the support session client
If the user receives this prompt, have them select 'Open':
Bomgar Download Mac
The session will launch on the user's end
Accept the session in the representative portal
Initiate Screen Sharing
-Have the user select 'Allow'
Special permissions for Catalina
Catalina requires BeyondTrust RS to ask permission to record the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. If you click the banner, it will re-prompt the user for the appropriate feature.